• Due to limited resources, email advice can only be provided for Maidstone residents
  • At Citizens Advice we must ask for your consent to record, use, or share personal information. 
  • If you live outside the Maidstone area, please contact your local Citizens Advice
  • We aim to respond within 7 working days
  • If you need help more quickly try our self help page.
  • Appointments cannot be made by email
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CAB Complaints Procedure

If you have a complaint about our service which was not resolved on the same day, you will may wish to start the formal procedure by writing to the CEO at Maidstone Bureau, 2 Bower Terrace, Tonbridge Road, Maidstone ME16 8RY.

This Citizens Advice flow-chart explains the procedure which follows.