Contact US

  • Because of restricted funding we can only offer advice to Maidstone residents. 
  • If you live outside Maidstone, please contact your local Citizens Advice
  • If you need help quickly try our self help page.
  • We need to record some client data to help with your enquiry, and GDPR regulations allow us to do that.
  • For more about how we may collect and store your personal data see our privacy policy.
  • We aim to respond within 7 working days.

From Friday 24th June over the weekend until Monday 27th June at midday we had some technical problems, now resolved, with incoming emails. If you sent one during that period, and have not had a reply, please send it again or phone us.

Due to limited resources we can only give email advice to Maidstone Borough Council residents
When we record and use your personal information we: only access it when we have a good reason; only share what is necessary and relevant; don’t sell it to commercial organisations.
We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we’ll use this information, which is known as ‘special category personal data’ to: give you advice; help us gather data to improve our service; support our research in a way that you can’t be identified. We’ll make sure all your information is kept safe in our secure case management system. By ticking the boxes above you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.
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Citizens Advice Complaints Procedure

If you have a complaint about our service which was not resolved on the same day, you will may wish to start the formal procedure by writing to the CEO at Maidstone Bureau, 2 Bower Terrace, Tonbridge Road, Maidstone ME16 8RY. Here is more information about the Citizens Advice complaints procedure.