• Appointments cannot be made by email
  • Due to limited resources, email advice can only be provided for Maidstone residents, but we aim to respond within 7 working days.
  • If you live outside the Maidstone area, please contact your local Citizens Advice
  • If you need help more quickly try our self help page.
  • During an email conversation we need to record client information in order to help with their enquiry. We have a legitimate interest to do this and under the new GDPR regulations we do not need to gain explicit consent to record and store this information.
  • For information about how we may collect and store your personal information please click here to view our privacy policy for when you get advice from an adviser
Due to limited resources we can only give email advice to Maidstone Borough Council residents

CAB Complaints Procedure

If you have a complaint about our service which was not resolved on the same day, you will may wish to start the formal procedure by writing to the CEO at Maidstone Bureau, 2 Bower Terrace, Tonbridge Road, Maidstone ME16 8RY.

This Citizens Advice flow-chart explains the procedure which follows.