Contact US

  • To book an appointment (Maidstone residents only)  01622 767661 Monday - Friday 10 am - 4pm
  • Because of restricted funding we can only offer advice to Maidstone residents. 
  • If you live outside Maidstone, please contact your local Citizens Advice
  • If you need help quickly try our self help page.
  • We need to record some client data to help with your enquiry, and GDPR regulations allow us to do that.
  • For more about how we may collect and store your personal data see our privacy policy.
  • We aim to respond within 7 working days.
Due to limited resources we can only give email advice to Maidstone Borough Council residents
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CAB Complaints Procedure

If you have a complaint about our service which was not resolved on the same day, you will may wish to start the formal procedure by writing to the CEO at Maidstone Bureau, 2 Bower Terrace, Tonbridge Road, Maidstone ME16 8RY. Here is more information about the Citizens Advice complaints procedure.