• Appointments cannot be made by email
  • Due to limited resources, email advice can only be provided for Maidstone residents, but we aim to respond within 7 working days.
  • If you live outside the Maidstone area, please contact your local Citizens Advice
  • If you need help more quickly try our self help page.
  • Under the Data Protection Act 1998, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service".
  • Full information here: Email Privacy and Confidentiality Information
Due to limited resources we can only give email advice to Maidstone Borough Council residents

CAB Complaints Procedure

If you have a complaint about our service which was not resolved on the same day, you will may wish to start the formal procedure by writing to the CEO at Maidstone Bureau, 2 Bower Terrace, Tonbridge Road, Maidstone ME16 8RY.

This Citizens Advice flow-chart explains the procedure which follows.